Support Specialist II Eligibility

WHAT YOU'LL BE DOING

· Responsible for administration of the eligibility process from receipt of application requests to final eligibility determination in an accessible format for applicants including creating and maintaining applicant records, eligibility assessment records, assessment referral information and travel training assessment records.

· Disseminate documents, electronic data and reports as needed to administer and support the ADA appeals process including updating associated databases and reports while ensuring compliance with all eligibility time constraints imposed by ADA regulations.

· Work cooperatively with third party administrator in providing functional eligibility assessments including but not limited to physical, cognitive, visual, seizure, and psychiatric evaluations.

· Maintain and update eligibility documents and manuals required for daily operations.

· Receive and respond to inquiries regarding paratransit eligibility and services.

· Conduct “in person” eligibility assessments on a case-by-case basis, including re-certifications to determine ADA paratransit eligibility or determine need for additional assessment with third party administrator.

· Screen and categorize all ADA paratransit applications and re-certifications based on a review of information provided by customer and healthcare professional.

· Follow up with third party administrator to obtain additional documentation or clarification of existing information provided or for clarifications of functional capacity evaluations.

· Identify and refer ADA paratransit applicants and customers for travel training assessment and authorize recommended services.

· Receive and process temporary requests for service for visitors with disabilities per ADA regulations.

· Conduct research, service change adjustments, mail outs, and other projects as assigned.

· Work closely with staff, consultants, applicants, and vendors to maintain positive and friendly working relationships.

· Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.

· Perform other duties as required and/or assigned.